CEBP helps companies be more efficient

Communications-enabled business processes enable most companies to be much more agile than they have been before. Organizations can deliver critical information to anyone in the extended enterprise at any time, over any device in real time, ultimately saving companies huge amounts of time. For organizations that have adopted CEBP, many processes that previously took hours to complete can now be completed in minutes. CEBP allow organizations to make faster, more accurate decisions. This will lead to a more efficient workforce, higher productivity and even, in many cases, higher customer satisfaction.
Companies will vary in deciding which elements of UC to deploy and which processes to communications-enable. There is no company that should integrate all elements of UC into all processes, but most companies will integrate some of the elements. These are the elements of UC most likely to be used in a CEBP:

• Presence -- This allows the process to understand which individuals are available and how to reach them. This is the main reason I feel presence is the key foundational element of UC, not VoIP.
• Email and messaging -- This will be the most common method of delivering information to the key individuals.
• Integration into a skills database, customer information or other data source -- An additional source of information can be used to refine the decision the CEBP makes.
• Mobile extension -- This will allow information to be delivered to devices and users that are not tied to a desktop.

Other components such as voice, video, conferencing and chat will also be used to allow users to communicate with one another, but the use will be dictated by the process.